Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Health and personal care items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we can help you sort an exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Bathe Botanicals Ltd, 28 Prospect Way, LURGAN, Co Armagh BT66 6DX.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders will be processed within 72 hours Monday through Friday by 3 pm GMT, excluding holidays. We will ship your package via the most cost-effective method. We are not responsible for lost or stolen packages. If you would like package insurance, please contact us.
Products are meant to be used within a reasonable amount of time and stored in a cool, dry location. You can extend the life of your products by using a clean utensil to scoop the product out each time you use them (with the exception of bar soap). Some products may be stored in the fridge. Bathe Botanicals Ltd cannot be held responsible for products after final sale.
CAN I REQUEST SOAPS FOR WEDDINGS, RECEPTIONS, BABY SHOWERS, ETC?
Absolutely! Contact us at least 2 (preferably 3) months in advance for pricing and options.
MY SOAP SEEMS TO HAVE LOST ITS SCENT
The scent of soaps made with essential oils will fade with time. This is natural and is an indication that you have purchased a truly natural product. We recommend you use your soaps in a timely manner. If you are using our soaps for drawer scents, we suggest rotating the older soaps with a new one and using the older soap by the sink or shower. Water tends to help the soap’s smell “bloom” again.
MY SHOWER AND/OR BATH SEEMS DIRTY
Our soaps do not contain surfactants like commercial soaps. A surfactant basically traps the dirt and soap particles together with water to be washed down the drain. They are naturally occurring and synthetic substances. These substances don’t jive with our philosophy. We figure a little extra shower/ tub cleaning is worth it for not having these substances in our soaps.
Vinegar and Dish Soap makes a GREAT cleaner for baths and sinks!
MY SOAP HAS ORANGE SPOTS ON IT
Don’t worry, your soap is still fine to use. This is referred to as DOS (Dreaded Orange Spot) in the soaping world. Basically, the oil in the soap is degrading. You can cut it off or leave it on and use the soap up.
Most homemade soap is “superfatted.” We add extra oil and fat to make sure all the lye is used up during the chemical change (saponification). This makes for a moisturizing bar of soap and makes it safe (anyone ever get lye burn? YIKES!). However, there is extra oil and it will degrade and happens to turn orange.
Solution: Use your soap. 🙂 If you like nice smelling sock drawers, sachets are a nice alternative.
Information Collection, Use, and Sharing
We only have access to/collect information that you voluntarily give us via email or another direct contact from you and we will not sell this information to anyone.
Your information will be used to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via email email@example.com
- See what data we have about you if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computer in which we store personally identifiable information is kept in a secure environment.
In order to use this website, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Still need help?
Contact us at firstname.lastname@example.org